Effective Date: 08/05/25

Kookaburra Bathrooms & Renovations respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information when you interact with us, including via our website www.kookaburrabathrooms.com.au.
 

1. What Personal Information We Collect

We may collect personal information including (but not limited to):

• Your full name

• Email address

• Phone number

• Residential or business address

• Details about your renovation project

• Any other information you voluntarily provide

We may also collect non-identifiable information automatically when you visit our website, such as your IP address, browser type, device information, and browsing behavior through cookies or analytics tools.

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2. How We Collect Personal Information

We collect personal information through:

• Contact and quote request forms

• Email or phone communication

• Social media interactions

• In-person consultations

• Website usage (via cookies or third-party analytics)

Where practical, we will collect personal information directly from you. In some cases, we may collect information from third parties where you have consented or where it is otherwise lawful.
 

3. Why We Collect and Use Your Information

We collect, hold, use and disclose your personal information for purposes such as:

• Responding to enquiries and providing quotes

• Supplying bathroom renovation services

• Managing customer relationships

• Sending service updates or promotional material (where consent is given)

• Improving our website and customer experience

• Complying with legal and regulatory obligations
   

4. Disclosure of Personal Information

We may disclose your information to:

• Subcontractors or suppliers involved in your renovation project

• Service providers who help us operate our business (e.g. IT, marketing, web hosting)

• Legal or regulatory authorities, if required by law

We do not sell or rent your personal information to third parties.

Some third parties may be located overseas, such as website analytics providers. Where this occurs, we will take reasonable steps to ensure those parties handle your data in accordance with Australian privacy law.
 

5. Direct Marketing

We may use your personal information to send you promotional materials about our services, special offers, or updates — but only where you have given your consent or it is otherwise permitted under Australian law.

You can opt out of marketing communications at any time by following the unsubscribe link or contacting us directly.
 

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. These measures include:

• Secure website connections (HTTPS)

• Password-protected systems

• Restricted access to customer data

Despite our efforts, no data transmission over the internet can be guaranteed to be fully secure.
 

7. Access and Correction

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

To request access or correction, please contact us using the details at the end of this policy. We will respond within a reasonable time, and may charge a small fee to cover administrative costs in some cases.
 

8. Cookies and Website Analytics

Our website uses cookies to collect anonymous information about how visitors use our site. Cookies help us understand website performance, user preferences, and areas for improvement.

You can manage or disable cookies in your browser settings. However, doing so may limit the functionality of our website.
 

9. Complaints

If you believe we have breached your privacy rights under the Privacy Act, you may make a complaint to us using the contact details below.

We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website with the effective date clearly noted.